Frequently Asked Questions

Yes. Click "See the live demo", pick your language and explore a fully set-up demo instantly in read-only mode - no sign-up, credit card or installation.

Yes. Flatmine auto-detects and imports camt.053 (ISO 20022), MT940, CSV and Excel, and can even read receipt images/PDFs with AI to match payments to units.

Flatmine works in any browser on phone, tablet and desktop (fully responsive), so you can manage from anywhere with your login.

Yes. You start on the free plan - no setup fee, no credit card. As you grow you can switch to larger plans from the panel.

Fill in the application form; once approved you receive an invitation email. Defining your community, blocks and units takes minutes - no technical skills needed.

Set up your dues template and generate a period. Partial payments, statements, balances and reports are all in one panel, with print and export built in.

Data is stored on Google (Firebase) infrastructure over encrypted connections. Registration is invitation/approval gated; everyone sees only their own community based on their role. Residents see only their own balance - neighbours' debts are never disclosed individually.

Yes. Beyond dues and accounting, you manage staff (shifts, leave, timesheets, advances), site vehicles (license, inspection, insurance, periodic maintenance and odometer history), service contracts (elevator maintenance, security, insurance — with end-date reminders), assets/custody and amenity bookings in one panel.

Nine languages including English and Turkish, plus right-to-left (RTL) layout for Arabic. Managers and residents use the interface in their own language.

Yes. Build component-based leases from flat rent to mall rent: minimum guarantee + % of turnover, per-m²/frontage rates and common-area (CAM) contributions. Accruals post to the tenant's account; foreign currencies and versioned leases are supported, with a simple mode for residential rent.

Yes. Define separate late-fee rules for dues and rent (e.g. 5% monthly); fees accrue as separate items with one click and can be reversed. The reminder → warning → formal notice ladder is recorded with PDF output.

Yes. Advances given to staff are kept in a reversal-based ledger; the balance updates as expenses and refunds are deducted, and advances nearing their due date are flagged with badges and notifications.

Yes. Visitor check-ins/check-outs are recorded in a privacy-compliant log; packages received at the door are registered and the resident is notified.

Yes. Facilities such as the pool, gym and meeting rooms have an approval-based booking flow; a busy/free calendar is open to residents while the booker's identity stays hidden from neighbours.